Have a question or need help? We're here for you.
Choose the best way to reach us based on your inquiry type. We aim to respond to all inquiries within 48-72 hours.
Questions about using the platform, account issues, or feature requests.
support@thelocalgem.comQuestions about charges, payment issues, or subscription inquiries.
billing@thelocalgem.comNote: All purchases are non-refundable. See our Billing Policy.
Data access requests, deletion requests, or privacy concerns.
privacy@thelocalgem.com| Inquiry Type | Expected Response |
|---|---|
| General Support | 48-72 hours |
| Billing Questions | 24-48 hours |
| Privacy Requests | Within 30 days (as required by law) |
| Legal/DMCA | 72 hours |
Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link within a few minutes.
Search for your business, click on the listing, and select "Claim This Business." You'll need to verify your ownership through email or phone verification.
Go to your Owner Dashboard and click "Upgrade to Premium." You can start with a free 7-day trial before committing to a purchase.
All purchases are non-refundable. We encourage you to use our free 7-day trial to evaluate premium features before purchasing. See our Billing & Refund Policy for details.
Contact us at privacy@thelocalgem.com with your account deletion request. We will process your request within 30 days. Note that if you have a paid membership, no refund will be issued upon account deletion.
Use the "Report" button on any review you believe violates our guidelines. Our moderation team will investigate and take appropriate action.
www.thelocalgem.com
Dallas-Fort Worth, Texas
United States