Important information about payments, billing, and our refund policy.
All payments made on The Local Gem are final and non-refundable. By making a purchase, you acknowledge and agree that you will not be entitled to a refund for any reason. Please read this policy carefully before completing your purchase.
This Billing & Refund Policy (“Policy”) governs all payments, subscriptions, and financial transactions made through The Local Gem platform (“Platform”). By making any purchase on our Platform, you agree to be bound by this Policy.
The Local Gem offers premium membership plans for business owners. All premium membership purchases are processed securely through Stripe, our third-party payment processor.
All payments are processed securely by Stripe, a PCI-DSS Level 1 certified payment processor. The Local Gem does not store your credit card information directly. By making a payment, you also agree to Stripe's Terms of Service.
By providing your payment information and completing a purchase, you authorize The Local Gem (via Stripe) to charge the applicable fees to your payment method. You confirm that you are the authorized holder of the payment method used.
All prices are listed and charged in United States Dollars (USD). Currency conversion fees, if applicable, are determined by your bank or payment provider.
| Plan | Price | Billing | Refundable |
|---|---|---|---|
| Annual Premium | $199 USD | Per year | ❌ No |
| Early Access | $99 USD | Per year (50% off, limited spots) | ❌ No |
Prices may not include applicable taxes. You are responsible for any sales tax, VAT, or other taxes required by your jurisdiction.
We reserve the right to change our pricing at any time. Existing members will not be affected by price changes during their current billing period. Early access pricing is limited to the first qualifying applicants and may be discontinued at any time.
By completing a purchase on The Local Gem, you expressly acknowledge and agree that:
All payments are final and non-refundable. Once your payment has been processed, you will not receive a refund under any circumstances, including but not limited to:
Before completing any purchase, you will be required to acknowledge that you have read and understood this non-refundable policy. By checking the acknowledgment box and completing your purchase, you confirm that:
We strongly recommend that you use our 7-day free trial to evaluate our premium features before making a purchase. The free trial gives you full access to all premium features with no obligation. If you cancel before the trial ends, you will not be charged.
Our non-refundable policy applies universally and without exception. Our customer support team is not authorized to issue refunds or credits for any purchase. Please do not contact support requesting a refund, as the request will be denied.
This non-refundable policy is a material term of your agreement with The Local Gem. By making a purchase, you enter into a binding contract that explicitly waives your right to a refund. This policy is enforceable under applicable consumer protection laws, as you are provided with:
We offer a 7-day free trial for new users to evaluate our premium features. During the trial period, you have full access to all premium features at no cost.
To cancel your trial and avoid being charged:
Filing a chargeback or payment dispute with your bank or credit card company for a legitimate purchase is a violation of this agreement. By making a purchase, you agree that:
If you file a chargeback for a legitimate charge:
If you believe a charge was made in error (e.g., technical duplicate, unauthorized access to your account), please contact us at billing@thelocalgem.com before filing a dispute with your bank. We will investigate and resolve legitimate billing errors promptly.
Annual memberships renew automatically each year. You may cancel at any time to prevent future charges, but no refund will be issued for the current billing period. Your access continues until the end of your paid period.
You may cancel your free trial at any time before the trial period ends. If cancelled before Day 7, you will not be charged. Cancellation instructions are provided in Section 5.4 above.
If you delete your account while you have an active membership:
We reserve the right to terminate accounts that violate our Terms of Service. If your account is terminated for policy violations:
If you have questions about a charge on your statement, please contact us at billing@thelocalgem.com. Include your:
In cases of genuine technical error (duplicate charge, wrong amount), we will investigate and resolve the issue. Examples of legitimate billing issues:
The following are not considered billing errors and will not result in a refund:
We aim to respond to all billing inquiries within 48-72 business hours.
For billing-related questions or to report a technical billing issue:
billing@thelocalgem.com
support@thelocalgem.com
www.thelocalgem.com
We aim to respond to all inquiries within 48-72 hours.
All purchases on The Local Gem are final and non-refundable. By completing a purchase, you acknowledge that you have read, understood, and agree to this Billing & Refund Policy. If you are unsure about purchasing, please use our free 7-day trial first.